Funeral Services
Guidance & Claims
What to do when a loved one passes, the documents usually needed for a claim, and answers to common questions. Our line is available 24/7.
What we take care of
Our funeral services, in full.
01
Open casket services
Dignified open casket services for honouring your loved ones beautifully, with open-face, halfview and dome caskets across our packages.
02
Body pick-up & mortuary
Reliable, respectful transportation of the deceased to our mortuary facilities.
03
Death registration
Assistance with death registration and the legal documentation, to ease the process during difficult times.
04
Repatriation
Facilitating the return of loved ones within South Africa.
05
Cemetery setup decor
Beautiful decor arrangements for final resting places, including tables, a toilet, a standard tent and chairs as set out in our packages.
Guidance
What to do when a loved one passes.
A calm, step-by-step guide for the first hours and days. We are available 24/7 to help.
- 01
Call for help
If the death was unexpected or at home, call emergency services or the family doctor so that the death can be confirmed. If it was unnatural (for example an accident), the police must be notified.
- 02
Get the medical certificate
The doctor (or the forensic pathologist, in an unnatural death) completes the medical certificate of cause of death, Form DHA-1663 (often called the BI-1663).
- 03
Call us, any time
Call our 24/7 line on 067 764 2570. We arrange body pick-up and mortuary services.
- 04
Register the death
The death is registered with the Department of Home Affairs, which then issues the death certificate. We assist families with death registration.
- 05
Plan the funeral
Choose the service, casket, venue and cemetery arrangements. If the deceased had a policy with us, we will explain what the package covers.
- 06
Submit the policy claim
Gather the documents listed below so the claim can be processed.
Claims
Documents usually needed for a funeral claim
Requirements can differ by policy and insurer. Please call us to confirm exactly what is needed for your claim.
- Certified copy of the deceased's ID document
- Certified copy of the claimant's (or beneficiary's) ID document
- Death certificate issued by Home Affairs
- Notification of death: Form DHA-1663 (BI-1663), completed by the doctor
- Police report or post-mortem documents, for unnatural deaths
- Claimant's banking details (bank-stamped letter or recent statement)
- Policy number or membership details
- Completed claim form
Questions
Frequently asked questions.
How many family members can a package cover?
Each of our four funeral packages, and our Mgodi Cover, covers up to 10 family members. Every member covered gets a casket under each package.
What is included in every package?
Death registration, body pick-up and mortuary services, repatriation within South African borders, cemetery setup decor, 2 tables and 1 toilet, and a standard tent with 40 chairs. The casket type and airtime amount differ by package. Compare packages.
Can you bring our loved one home from another province?
Yes. Repatriation within South African borders is included in all of our packages.
Can I call you at night or over the weekend?
Yes. Our funeral line, 067 764 2570, is available 24/7.
Is there a waiting period, and what are the age limits?
Please call us and we will explain the terms of your policy.
How can I pay my premium?
By debit order from your bank account (you complete a debit order mandate), or in cash at retail stores such as Shoprite, Checkers, Pick n Pay, PEP, Ackermans, Boxer and Spar through Pay@. iKhokha is also accepted. See payment options.
Where are you located?
Sibalelwa Funeral Services is located at 3381 Langa Street, Rockville, Soweto.
Visit us
Located in Soweto.
Sibalelwa Funeral Services is located in Soweto, providing essential funeral services including body pick-up and mortuary assistance, amongst others.
- 3381 Langa Street, Rockville, Soweto
- Call 24/7: 067 764 2570
- WhatsApp: 067 764 2570
- info@sibalelwafuneralservices.co.za
Join a plan
Request a call back.
Leave your details and we will call you to explain the packages and help you choose the right cover for your family.
- Cover for up to 10 family members
- A casket for every member covered
- 24/7 funeral line